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  6 . Account Service Representative I - Dallas , Texas 75240 DHIR  -  
 
           
Job Number: 25392

A leading finance/annuities firm in the North Dallas area seeks Account Service Representatives for a Direct Hire role. Account Service Representatives will be primarily responsible for customer phone support, processing of requests, researching and analyzing problems to determine accurate and prompt resolution of any issues that arise, and relaying necessary information to the customers, reps or client by both verbal and written communication. Great opportunity for growth and excellent benefits package offered. Apply today!

Posted on: 11/01/2017
Pay $: 14.09
       
     
 
    Category:     Direct Hire  
 
    Description:    

Responsibilities:

  • Answers incoming calls and completes outgoing calls as needed
  • Calls include answering customer questions and providing comprehensive customer support.
  • Accurately and timely completion of service requests related to contract level transactions, and providing confirmation of contract level information.
  • Researches and analyzes issues in order to ensure successful outcomes and or resolution.
  • Develops relationships with clients and customers by becoming a dedicated resource.
  • Ensures high quality and consistency to customers by processing and servicing.
  • Develops broad understanding of products, services, policies, procedures, regulations and laws for effective service delivery.
  • Contract level service requests include initial contract applications, billings, purchases, transfers, redemptions, claims, and other financial and non-financial transactions and elections available.
 
 
    Qualifications:    

Qualifications of the Account Service Representative:

  • High school diploma or equivalent required, college degree preferred.
  • 1 to 2 + years experience providing customer service and transaction processing support
  • Previous call center experience helpful, financial services experience preferred.
  • Work history which demonstrates personal growth and aptitude for advancement.
  • Strong PC and keyboarding skills and the ability to use Microsoft Office products and auxiliary equipment and software.
  • Demonstrated and effective oral, written and interpersonal communication skills.
  • Ability to work effectively with other internal teams and associates.
 
 
    Contact:     Richard Kelly
5840 SW Huntoon St

Topeka ,  Kansas    66604
(785) 272-9999
richardk@keystaffing.com
 
 
     
 
 
 
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Topeka, KS: 785.272.9999
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