Local department seeks highly organized individual to fill Account Representative position immediately! Will be responsible for providing utility account support to the general public and contractors and will provide administrative support as needed.

Responsibilities of Account Representative

• Provide customer assistance regarding general account establishment and maintenance
• Answers calls from the general public, responds to requests and takes appropriate action
• Responds to 2-way radio calls from field personnel and dispatches orders/information as needed to field personnel
• Performs routine data entry, filing, maintains office records, types memos, correspondence, proofreads typed documents, schedules meetings, sorts and distributes mail and performs various other routine clerical duties as assigned
• Investigate customer complaints
• Maintains visitor-tracking log and issues visitor badges
• Accept payments for water bills (cash handling) and is responsible for balancing monies daily
• Answer phones and assist walk-in customers
• Other duties as assigned

Qualifications of Account Representative

• High School diploma or equivalent
• At least 6 months of previous call center experience is preferred
• One (1) year clerical experience required
• One (1) year customer service experience preferred
• Proficient in the use of standard office software
• Light lifting, capable of lifting up to 25 pounds
• Tolerate extended periods of sitting and viewing computer screen
• Good hearing, good speaking voice